Desktop Management

"We chose TriActive because it solved all of our problems with one solution, plus gave us bonus functionality. In addition to managing our tickets, hardware, and software, we can also deploy security patches and software, remote into systems and store our Knowledge Base Articles. We use one tool for everything. It's great."

Danna Ramberg
Director of IT,
Unionbay Sportswear

Deliver enterprise-class systems management to your global desktop assets, whether or not they are connected to the network.

TriActive’s Desktop Management Suite offers all of the benefits of our Configuration Management software and Asset Management IT asset tracking, but with additional features and tools that were developed for our most demanding users.

Our IT desktop management software includes an ITIL service desk, email interface, end user service center and surveys, and our valuable IT SaaS knowledge base.

Today’s IT staffs are trying to take care of all aspects of their IT resources — hardware, software, procurement planning, security posture, compliance, uptime and more. This is made significantly more challenging by the fact that an IT service desk now must reach beyond the office walls to satellite offices, traveling workers,a BYOD workforce, international sites, and even coffee shops.

TriActive’s Desktop Management software manages all of your desktop assets, no matter where they may be hidden around the world.

Fully Integrated ITIL Helpdesk

All of the reporting and features of our desktop management suite wrap into our helpdesk. Our ITIL based helpdesk also includes features like SLA reporting, end user surveys, parent/child tickets, tasks, scheduled tickets, and service ticket templates, to name a few. The biggest asset is our IT SaaS customer service center, which allows your end users to submit and view tickets. This also gives you a gateway to communicate emergency bulletins and display knowledge base articles. Our knowledge base also allows you to imbed images, links, and videos as well as attachments such as printer drivers.

Custom IT Service Desk Features

Your IT Software Service Desk can benefit from such features as custom views for each of your specialists, the ability to update multiple helpdesk tickets at the same time or individually, and more simple management of SLAs than ever before. We offer comprehensive remote control, advanced monitoring, and even a community of other TriActive users for collaboration and group problem solving.

Customer Support Center (CSC) Portal

TriActive’s Desktop Management Suite includes a Web 2.0 interface for secure access by end users. These self-service functions and user-friendly ticket interface are customer favorites for the TriActive IT service desk.

Whether you are looking to achieve ITIL compliance, security, or just improve IT service, TriActive’s Desktop Management Suite is the most comprehensive toolset of fixed asset tracking, software license tracking, software delivery, knowledgebase, helpdesk ticket management, end-user self-service, and more.

See how TriActive’s Asset Management Suite compares to our other products.