Halton Catholic Disctrict School Board
The Halton Catholic District School Board provides quality Catholic education to more than 29,000 students at 39 elementary and 8 secondary schools in the communities of Burlington, Halton Hills, Milton and Oakville. Instruction is offered from Junior Kindergarten to Grade 12 and through the Continuing Education Services and Adult Learning Centre campuses in Oakville and Burlington to students of all ages.
With over 5000 assets at almost 50 campuses and 1000 mobile laptops, Halton's IT staff of just over 20 had to find a way to get an accurate inventory of and be able to remotely manage all their assets. The sheer numbers of assets and locations made the deployment and ongoing costs and management of a solution a top issue.
Once a solution was selected, the IT staff needed to get control of all the software and hardware across the schools. The ongoing software procurement, deployment, and license compliance, as well as the hardware refresh schedules for so many assets was a daunting task. With thousands of software titles, really understanding what was installed and where was a problem.
After reviewing a number of solutions, Halton selected TriActive's Desktop Management Suite as their new management platform. "The ease of deployment of TriActive's solution was amazing," said Bill Cripps, technical manager for 11 years, Halton Catholic District School Board. "Their SaaS platform made it quick and easy for us to deploy and immediately start collecting inventory from our assets. It just worked. TriActive's solution improves our efficiency and reach. So much so, that it has enabled us to manage 50 locations and over 5000 desktops and 1000 laptops with just a small IT staff of 20. That's two and a half times the industry standard (1 IT staff per 250 assets/users)."
"TriActive's integrated management platform allowed my team to do so much more," said Cripps. "Currently with 30 different hardware platforms, different sizes of hard drives, memory, and processors, performing inventories and planning for technology migrations used to be difficult. But now we are able to easily target, report, and plan for our next upgrade. Staff no longer are required to have spreadsheets of information since it's all on-line and easily reportable. The software catalog makes it possible for us to really get a handle on all the products and versions installed across the campuses."
TriActive's Desktop Management suite also provides an integrated service desk, which provides not only the asset inventory, but all the tools to report and remotely manage those assets. The solution helped to lower the number of issues Halton's IT staff had to deal with and improved their efficiency and ability to manage all the campuses.
"Our ability to reach out and assist staff members has greatly increased with the help desk and remote access capabilities of TriActive," continued Cripps. "With several wireless laptops, computer labs, and multiple areas where staff can login, trying to locating them when a problem was reported to us was difficult. We can now simply search by who is logged into a computer and remotely assist them no matter where they've logged in from or where we are. This has greatly improved our quality of service and ability to reach out and assist staff members in need."
TriActive's solutions are delivered via a SaaS model, which means that the solutions and the infrastructure they run on are all installed and maintained by TriActive's operations team. TriActive maintains a software catalog of over 400,000 titles which cleans up and makes sense of all the software managed across the thousands of companies using TriActive solutions. This frees up TriActive's' customers to focus on their own internal end users and assets. "TriActive releases new features every month," said Cripps. "They really understand our needs and continuously deliver solutions and features that really fit our business."