Hoovers, Inc.®

Profile

Hoover's, Inc.®, delivers comprehensive company, industry, and market intelligence that drives business growth. The company’s online resources provide the most up-to-date business information in the industry on over 23 million companies and the people who lead them.

IT Challenge

The environment at Hoover’s is distributed and very fast paced. The company’s editors and researchers work to provide the most up-to-date business information to customers. When they cannot update or post this time-sensitive information, this directly affects Hoover’s customers. This issue is further complicated by the added mobility of the staff. How can the IT staff at Hoover’s ensure that employees stay productive while they travel the globe?

Solution

Before Hoover’s decided on the TriActive solution in 2001, the company had tried several stand-alone solutions. These solutions were all problematic and never allowed the IT staff to provide the level of service that was necessary. TriActive's suite not only empowered the IT staff to properly support the company, but it did so quickly and at a low cost.

“Having the ability to quickly access satellite users has provided our team with the ability to fix issues and keep the business running. Because of the ease of use, low maintenance and cost, and robust functionality we elected to adopt TriActive's suite as our service desk application,” said Ruben Reyes, IT Manager.

Value

The Hoover’s IT staff recognized the value of TriActive's suite immediately after deployment. The integrated help desk, asset information, and remote tools allow for quick problem resolution, which is essential for Hoover’s core business. With the added benefit of no on-site hardware to maintain, the IT staff has more time to be proactive and prevent issues from developing. As an early subscriber to TriActive's service, Hoover’s has seen the proven benefits of the “Software as a Service” (SaaS) model – benefits that cannot be reproduced with other solutions.